As such, we are committed to Equality of Opportunity for existing and potential employees. All persons regardless of Gender, Civil status, Family status, Race, Religious beliefs, Sexual Orientation, Disability, Age, or Membership of the Travelling Community will be provided with equality of access to employment and also encouraged and assisted to achieve their full potential. We will continue to foster a genuine culture of Equality.
Due to the nature of this position, this role is based on-site with limited options to work remotely.
In this role, you will be working with our awesome IT department to provide day-to-day end-user support for their employees. As well as maintaining the studio’s technology stack and carrying out any other day-to-day IT operations. As this is a production environment, you must be capable of quickly changing focus while keeping track of everything on the go.
This is a huge opportunity to join one of the world’s brightest animation studios, and it’s ideal for an enthusiastic individual seeking an IT support role within a creative and unique environment. This is a career-based organisation with a tonne of opportunity to grow, learn and progress through the business. If this sounds like your next opportunity, don’t hesitate to put forward an application.
Please mail to careers@giant.ie – please include the position you are applying for in the subject line of your email, for example: “Application – IT Systems & Support Engineer”.
Starting date: ASAP
Support a wide array of software, both internally-developed and third party.
Support multiple hardware and operating system platforms, including Mac, Linux, iOS and Windows, as well as related software & accessories.
Support general tech hardware, ie: workstations, laptops, printers, displays, tablets, etc.
Set up new employee workstations, including machines, equipment, software, network connections and cable management.
Installing, maintaining, and upgrading PC workstations, peripherals and application software.
Providing End-User support for employees.
Maintaining an accurate record of hardware inventory.
Provide services for onboarding and tech training for new hires.
Collaborate with other technology teams as needed to determine the best solution to challenging issues.
Maintain and clean existing equipment.
Clean, maintain and organize storage rooms.
Continuously monitor and manage storage, networking, and computing infrastructure.
At least two years’ experience in a similar role.
BA/BS/MS in Computer Science/related field or equivalent experience.
Knowledge of PC hardware, as well as various Windows and Mac operating systems and applications.
You can excel in a fast-paced environment, adapting to multiple demands and shifting priorities.
You are a team player with strong communication and interpersonal skills.
Exceptional leadership, organizational, and time management skills.
You love to learn, try new things and think outside the box.
Strong analytical problem-solving skills.
Familiarity with ticket tracking, tech support tools, documentation platforms and diagnostic systems.
An understanding of LAN technologies and the ability to help in the administration of local area network operations.
Scripting/coding experience, preferably Python.
Knowledge of remote desktop technologies such as PCoIP and RGS.
Familiarity with common systems tools and protocols (BIOS,DNS/DHCP, LDAP, Active Directory).
Solid knowledge of best practices in IT administration and system security (ISO/IEC 27001, ZeroTrust).
Familiarity with software packages used in the animation or VFX industries such as Maya, Adobe Creative Suite, etc.
Familiarity with CG Animation, VFX, or video game production environments & common pipelines.
Familiarity with AWS and other cloud services.
Familiarity with Linux.
Familiarity with M&E Content Security Practices and Guidelines (TPN, MPA Security Guidelines).
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